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90-DAY RETURNS POLICY
*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible
Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on an item you've purchased from us -simply contact us within 90 days of your order date.
Please note, products from the Sex category do not fall under our 90 day returns policy for hygiene and safety reasons. We will not accept returns on these items for change of mind reasons, even if the item is unused. If your product is faulty, please fill out our returns.
Here's how it works
Fill out my online form.FREQUENTLY ASKED QUESTIONS
Am I eligible for free return shipping?
If you'd like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately we are not able to cover return postage fees on all return types.If you have shopped via The Scent room, your order is eligible for free returns - please view more details here.
If my Change of Mind return isn't received in resaleable condition, what happens?
If we receive your return and it isn't in the condition outlined in our returns policy, the item will be sent back to your original shipping address - we’ll contact you straight away to let you know.
I've purchased an electrical item that is still under warranty - what happens now?
Please contact us within the warranty period, and we will be happy to assist. Please note that some electrical warranties are processed through the Australian Distributor directly, and you may be asked to return the product directly to the supplier.
Any other questions?
Please contact our customer service team at service@adorebeauty.com.au, or by phoning us on (03) 9344 1671 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information.You can view our privacy policy here, and our terms and conditions here.
Adore Beauty Acknowledges the Woiwurrung language group of the Eastern Kulin Nations as the Traditional Owners of the land our Customer Fulfillment Center and Head Office conduct our business operations on. We would like to extend that Acknowledgement and Respect to all First Nations People and Elders across Australia as our parcels travel across their land, air and water. We recognise First Nations Peoples continuous relationship and connection to Country and at Adore Beauty we commit to treading lightly on the land our parcels travel. We pay our respects to Elders past, present and future.
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